Protection

SweetSculpt respects your privacy and is committed to safeguarding your personal data. This Privacy Policy outlines how we collect, process, store, and disclose your personal information when you use our services, visit our website, or communicate with us. By using our services, you consent to the data practices described herein.

1. Information We Collect

We gather personal data through various interactions, including when you visit our site, register for an account, make a purchase, or contact our customer support. The types of personal information we may collect include:

  • Personal Identification Details: Full name, email address, phone number, and mailing address.
  • Account Credentials: Username, password, preferences, and profile information.
  • Transaction Data: Billing information, credit card details, payment history, and order preferences.
  • Technical Information: Device data, browser type, IP address, geographic location, and operating system.
  • Usage Data: Pages visited, time spent on the site, search queries, and interaction with specific features.
  • Communication Data: Correspondence with customer service, feedback, and survey responses.

2. Purpose of Data Collection

We use the personal data collected for the following purposes:

  • Service Delivery: To process and fulfill your orders, manage your account, and offer customer support.
  • Personalization: To customize content, recommendations, and advertisements based on your preferences and past interactions.
  • Marketing Communications: To send promotional offers, newsletters, and product updates (with your consent).
  • Site Improvement: To monitor and analyze usage patterns, troubleshoot issues, and enhance user experience.
  • Fraud Prevention and Security: To protect against unauthorized access, detect fraud, and ensure the integrity of our services.
  • Legal and Regulatory Compliance: To meet legal obligations, resolve disputes, and protect our legal interests.

3. Legal Basis for Processing Personal Data

The legal grounds for processing your data include:

  • Contractual Necessity: Data processing is essential for fulfilling our contractual obligations to you.
  • Consent: We process certain data with your explicit consent, particularly for marketing purposes.
  • Legitimate Interests: We process data to improve our services, enhance user experience, and protect our business.
  • Legal Compliance: We may process your data to comply with legal obligations or requests from government authorities.

4. Sharing Your Data

Your personal data may be shared with the following parties:

  • Service Providers: Third-party companies assisting with payment processing, email marketing, hosting, and analytics.
  • Business Partners: For joint promotions and events with your consent.
  • Law Enforcement and Legal Authorities: To comply with legal obligations or protect our rights and safety.
  • Corporate Transactions: If we are involved in a merger, acquisition, or sale, your data may be transferred to the new owner.

We ensure that third parties with access to your data are contractually obligated to handle it securely and responsibly.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and login credentials.
  • Improve site functionality and user experience.
  • Collect analytics on website usage and user behavior.
  • Display relevant advertisements based on your browsing history.

You can manage your cookie preferences in your browser settings. Disabling cookies may impact certain features of our website.

6. Data Security Practices

We take extensive measures to protect your personal data from unauthorized access, loss, and misuse, including:

  • Encryption: We use SSL encryption to secure data transmitted over the internet.
  • Access Controls: Only authorized personnel have access to your personal data.
  • Security Monitoring: We conduct regular security audits and vulnerability assessments.
  • Data Anonymization: Where appropriate, we anonymize or pseudonymize data to reduce risk.

While we take every reasonable precaution, no system is fully secure. We encourage users to protect their accounts with strong passwords and to notify us of any suspected security breaches.

7. Retention of Personal Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Complying with legal obligations, such as tax or financial reporting requirements.
  • Resolving disputes or enforcing agreements.
  • Responding to customer service requests and providing ongoing support.

When your data is no longer required, we will securely delete or anonymize it to protect your privacy.

8. Your Rights Regarding Personal Data

Under applicable data protection laws, you have the following rights concerning your personal data:

  • Right to Access: You can request a copy of the data we hold about you.
  • Right to Rectification: You may correct or update any inaccurate or incomplete information.
  • Right to Deletion: You can request that we delete your data under certain circumstances.
  • Right to Restriction: You may request the restriction of processing of your personal data in certain situations.
  • Right to Portability: You can request a copy of your data in a structured, commonly used format.
  • Right to Object: You can object to certain types of processing, such as marketing.
  • Right to Withdraw Consent: You can withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us directly.

9. International Data Transfers

If your personal data is transferred to a country outside your place of residence, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

10. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will promptly delete such information.